Citizen Portal

Citizen Portal



Offering a secure portal for service users and carers with self-funding pathways, help, advice and tracking

For security purposes citizen portal access is initially enabled with two factor authentication. Once logged in service users and or carers can access current orders, arrange collections, repairs, deliveries and seek advice by chatting with prescribers and depots online. The ability to view product usage instructions along with self-funding information is also available.

Subject to local authority integration TCES Community can provide secure API’s that can be embedded into council websites to allow potential service users to self-refer and be signposted to equipment providers, retailers or prescribers for further assessment.


citizen portal