Local Authorities
Service Users
Clinical Users
System Transactions
Years Experience

See how TCES Community can benefit your service!

TCES Community Process Equipment Ordering Cost Efficiency Delivery Date Delivery Scheduled Route Optimisation Equipment Scanned to van Equipment Delivered Planned Preventative Maintenance

Equipment Ordering

The simple to use on-the-go ordering platform

Our software offers a platform where prescribers are continually empowered and assisted throughout.
From start to finish community equipment can be ordered, collected or repaired with ease, with minimal navigation for an order to be placed. Authorisation controls are applied depending on a prescriber’s clinical and financial levels, ensuring local authority budgets are continually controlled and managed.

TCES Community can be integrated with any aspect of community equipment, prescription models, complex loan equipment, self-funding, direct supply and wheelchair services, TCES Community can do it all.

Activity Management

Manage your equipment catalogue with ease

TCES Community incorporates an activity management back end component, where all equipment is tracked and traced via barcoding technology throughout its complete life cycle. TCES Community keeps historic records of it all, when equipment is out on site, back in the warehouse, in cleaning or out for repair.

Having such a system in place prevents loss of equipment in the community, ensures planned preventative maintenance is always undertaken and new equipment is only ordered when necessary.

Our solution can adjust to local authority needs, aiming to exclusively increase efficiencies across their service and assist with budget constraints.

Mobile Ordering

Improve service user satisfaction

TCES Community is fully mobile, ensuring in the field on-the-go ordering, messaging and scheduling for prescribers. Whilst out attending to service user’s needs, activities can be arranged and confirmed at the press of a button, giving service users and carers the ability to logon and track orders and delivery times through the dedicated citizen portal.

SMS communication can also be sent, notifying service users of delivery times and prescriber arrival times, aiming to increase efficiencies and improve service user satisfaction.

Citizen Portal

Offering a secure portal for service users and carers with self-funding pathways, help, advice and tracking.

For security purposes citizen portal access is initially enabled with two factor authentication. Once logged in service users and or carers can access current orders, arrange collections, repairs, deliveries and seek advice by chatting with prescribers and depots online. The ability to view product usage instructions along with self-funding information is also available.

Subject to local authority integration TCES Community can provide secure API’s that can be imbedded into council websites to allow potential service users to self-refer and be signposted to equipment providers, retailers and or prescribers for further assessment.

Clinical Assessment Toolkit

Reduce overspend across your service

It’s no secret that local authorities across the country are exceeding their budgets year on year, with over prescription of particular community equipment products contributing to this. The Clinical Assessment Toolkit aims to reduce this overspend for council’s nationwide.

Initially the toolkit was devised for an area where expenditure was constantly high - pressure care, however toolkits have also been created for cushions, seating, beds and key safes. Working with specialists in pressure care our team developed an equipment selection process that works with the use of an innovative RAG (Red, Amber, Green) scheme, designed to aid clinical judgement in the holistic assessment of service user needs.
After an assessment takes place downgrading service users whom no longer need high-level pressure care products can occur, aiming to dramatically reduce current expenditure in that area of the service.

Cost Efficiency Modules

Improve productivity across your workforce

The cost efficiency modules were created for Tissue Viability Products, Minor Adaptations and ‘Special’ non-contract equipment.

Using these modules through TCES ordering aims to assist prescribers and realise cost efficiencies by obtaining a range of quotations from approved equipment sub-contractors. A prescriber will simply place an order giving a very clear specification of the item they require and TCES Community will search for the best quotations, which when acquired will be sent via email to the prescriber.

The prescriber will be able to choose the best quote for their service user, considering value for money and specification to meet assessed need.


Streamline your wheelchair service through automated online ordering

Become paperless by managing the complete wheelchair referral to delivery process through TCES Community. All key triage and clinic assessments are assigned to a service user, making sure data is continually updated and visible in real-time. Important clinic appointments will be managed through TCES Community with end-to-end tracking capabilities through the dedicated service user citizen portal, reducing missed appointments, saving valuable time for your personnel.

All wheelchair orders and repairs are processed and prioritised through TCES Community. Orders can be put on hold due to circumstances, such as a service user is admitted to hospital or a wheelchair part is not available, ensuring the referral to treatment 18-week timeframe is not exceeded. All wheelchair assets are continually tracked using our advanced barcoding technology from warehouse to service users homes, delivering accurate stock management data that is automatically accessible.

Mobile Working

With the increasing demands on prescribing staff mobile working is essential. TCES Community is fully responsive and can be used on any mobile device, so orders can be placed anytime, anywhere.
Browsealoud Logo

TCES Community is integrated with Browsealoud, offering key usability and accessibility to all. It reduces language barriers and encourages participation from audiences with dyslexia, low literacy or mild visual impairments.
This integration has many attributes including language selection, reading tools such as highlighted text options and an audio function.

TCES Community also integrates with the powerful screen reading technology JAWS® whose aim is focused on improving and enhancing the use of computers for those with visual impairments. Offering both visual and audible flexibility JAWS® is multi-lingual, supports Braille displays, and has the capability to process images into speech, allowing users to manage productivity with ease.

TCES Community and TCES Connections are trade marks of Creative Software Solutions (Europe) Limited
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